FAQ

TILDA LÖF

FAQ

 Need help or have questions? Use our contact form or email us at [email protected] ! :)

Shipping & Delivery
  • Free! Our product prices account for and include shipping costs.

  • International shipping is currently unavailable for now. We hope to offer it in the future!

  • Yes! On all orders.

  • Örebro, Sweden.

  • Shipping art vs. our tote bag, for example, each have their own logistical challenges, therefore we use different shipping methods and providers. This is something we deal with on our end and the correct shipping option should automatically apply to your order.

Artist & Art
  • All commissions requests will be reviewed before deciding. Generally no though, at the moment.

  • Visit the About page, check out my social media @bytildalof on Instagram & Facebook and feel free to message me directly!

  • Archival generally means a product is designed to last a very long time, with resistance to weathering and fading– kept in proper storage and care. We use high quality materials to ensure that the artwork will last for a long time. Acid-free Arches HP. Paper, Sakura ink pens and so on.
    We hope it lasts a lifetime– or more!

  • Thin, permanent ink pens and markers.

  • Short answer, no. All copyright and reproduction rights are reserved for the original artist. Long answer, see Copyright.

  • This is just a safety precaution to protect artists online, the bigger or more zoomed in the image is, the more blurry it is. Looks much better in real life (and way less pixilated)!

Payment & Purchase
  • We do not offer invoice payment at the moment, but we're working on it!

  • We use Stripe & Paypal. Select prefered payment option at checkout, or use instant checkout with Apple Pay!

  • Payment with Swish is currently unavailable for online purchases, we do offer instant checkout with Apple Pay though!

Return Policy
  • 14-day return policy with full refund (minus the return shipping cost).
    Commissioned pieces cannot be returned or refunded. For more details, see Return Policy.

Contact Information
  • In the corresponding boxes fill out:
    • Your name
    • Email address
    • General subject of your message, for example, "FAQ" "Order" "Question about ____"
    • Write your message and send!
    The reason why an email address must be submitted is for us to be able to reply to you.

Other
  • We use English for our website to be more accessible.

  • Självklart! :) Om du skulle uppleva problem eller förvirring på grund av språket, hör av dig! Vi hjälper dig gärna och vill ge dig en trygg och positiv upplevelse när du handlar hos oss.

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For more information, see Terms and Conditions, FAQ, or contact us