Privacy Policy and
Cookies
This website uses cookies.
Following the General Data Protection Regulation (GDPR) and with the purpose of integrity, all users visiting a website shall be informed of Cookies being used. Cookies are used to, on your web browser or device, track a user's browsing and give access to different functions, for example, directed or personally tailored ads and recommendations.
Personal Data
By shopping at Tilda Löf you accept our privacy policy and us processing your personal data. We care about your privacy and safety, therefore we collect no more personal data than necessary, and store data no longer than needed. We will not sell or give any personal data to third parties with no legal basis. Tilda Löf is responsible for the use and processing of personal data in connection to, for example, you purchasing something from our store, visiting our website, or customer service.
The information below is a summary of how we, following the General Data Protection Regulation (GDPR), use, store, collect, and process your data.
10.1 What is personal data?
Personal data is information that directly or indirectly relates to an identifiable living individual.
10.2 What data do we store?
To be able to process your order, and answer questions regarding your order (customer service help), we process and store your name, surname, address, phone number, email, ip-address, and purchase history. Your data is stored for as long as we are legally obliged to, for example to fulfill our obligation to you or follow the Swedish bookkeeping act (Bokföringslagen).
10.3 Legal ground
In connection to you purchasing something from our store, visiting our website, or customer service, your personal data is processed for the purpose of handling your orders and to fulfill our agreement to you.
10.4 What data is being shared and for what purpose?
10.4.1 Payment provider
In order to complete your purchase, data is shared with the payment provider. Data being stored is: name, surname, address, email, and phone number. Payment via invoice stores your social security number as well. The data is stored for the purpose of completing your purchase and protecting both parties from fraud and other means of harm.
The payment providers we currently use are: Stripe, Paypal.
10.4.2 Shipping provider
To be able to deliver your products and fulfill our agreement to you, we must share specific information with the shipping provider. Data being shared is: your name, surname, and delivery address. In addition, your email and/or phone number may be shared, for the purpose of delivery information and delivery notifications.
The shipping providers we use (but are not limited to) is: Postnord, Sendify.
We may use a different shipping provider than the ones previously stated, and we will always inform you in that case.
10.5 What are my rights?
10.5.1 Right to access
You have the right to access all of your personal data and information being stored by us, which will be sent to you through email or other electronic readable format.
10.5.2 Right to rectification
You have the right to request rectification to update incorrect information or complement insufficient information.
10.5.3 Right to erasure
You have the right to at any time erase your personal data. There are a few exceptions to the right of erasure, for example, personal data being stored to fulfill legal obligations such as Swedish bookkeeping act (Bokföringslagen).
10.6 Data protection
Tilda Löf is responsible for the storage and processing of personal data in this online store, ensuring current data protection laws and regulations are being followed.
10.6.1 How we protect your personal data
We use the platform Big Cartel to run this online store and Google Domains.
Big Cartel provides a secure website with industry standard SSL encryption and other measures, to protect and safely store, process, and communicate sensitive data, such as personal data and personal information. To find out more about Big Cartel, visit www.bigcartel.com
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For more information, see Terms and Conditions, FAQ, or contact us.